Holt Consulting

HCS specializes in consulting on the
development, implementation, and
delivery of world class customer
experiences. Our solutions are designed
to maximize and sustain the quality of
the interaction between you and your
customers. We believe in a holistic
approach and employ a variety of
techniques designed to focus employee
behavior on the consequences of their
actions and the impact they have on your
customer.

It is our belief that the most effective consultancy is one where the personnel have
actually done what they counsel others to do. Our associates have all been
successful managers of large customer contact operations with a combined
experience of over 50 years. They posess not only technical expertise, they
understand the demands of the operations environment.

We are best described as a full service firm capable of providing a complete
portfolio of services that include consulting, coaching and employee education. HCS
ascribes to the philosophy of Peter S. Drucker who said "Quality in a service or
product is not what you put into it. It is what the client or customer gets out of it."
The absolute measure of our success is what our clients get out of our efforts. We
welcome the opportunity to discuss what our organization can do to impact your
results.